Return Policy

Return Eligibility

We want you to be satisfied with your purchase of natural textile insulation materials. If you are not completely satisfied, you may return eligible items within 30 days of purchase, provided they are in their original condition and packaging.

Conditions for Returns

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be in original packaging with all tags and labels attached
  • Be returned within 30 days of purchase
  • Include proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized items
  • Items that have been used, damaged, or altered
  • Items without proof of purchase
  • Items returned after the 30-day return period

Return Process

To initiate a return, please contact us at the contact information provided below. We will provide you with return instructions and a return authorization number. Please include this number with your return shipment.

You are responsible for the cost of return shipping unless the item was defective or we made an error in your order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10 business days.

Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the item you want.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have questions about returns or need to initiate a return, please contact us at:

Email: info@ghefryonpluzarin.world
Phone: +1 (720) 841-8694
Address: E Weaver Ave, Aurora, CO 80016, United States

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.